Privacy Policy
Last updated: March 28, 2026
Our commitment to your privacy
Solocount takes data protection seriously. This policy explains what personal information is collected when you use this website, how it is used, how long it is kept, and what rights you have over it.
We collect only what is necessary to provide our services and communicate with you. We do not sell personal data.
What data we collect
Contact form submissions
When you fill out our contact form, we collect your name, email address, and the contents of your message. Subject field is optional. This is used solely to respond to your enquiry.
Analytics data
If you consent to analytics cookies, we collect aggregated, anonymized data about how pages are visited — page URLs, approximate session duration, and traffic sources. No individual is identified from this data.
Cookie preferences
Your cookie consent choices are stored in your browser's local storage so you don't have to respond to the banner on every visit. No server-side data is collected for this purpose.
Service-related data
When you engage Solocount for bookkeeping or tax services, we collect financial records and documents necessary to perform those services. This is handled separately and governed by our client agreements.
How we use your data
To respond to your contact form submission and answer any questions.
To provide freelancer bookkeeping and tax services you have engaged us for.
To understand how the website is being used and improve its content (analytics only, with your consent).
To comply with legal obligations where applicable.
Legal basis: Processing of contact enquiries is based on legitimate interest in responding to your request. Service data is processed under contractual necessity. Analytics processing requires your explicit consent, which you can withdraw at any time via our Cookie Policy page.
Data sharing
Solocount does not sell personal data. We may share data only in the following limited circumstances:
Analytics providers: If you consent to analytics cookies, anonymized usage data is shared with Google Analytics under a data processing agreement.
Legal requirements: If required by law, regulation, or court order, we may be obligated to disclose certain data.
Service delivery: Where third-party tools are used as part of delivering our services (such as accounting software), relevant data may be shared under strict confidentiality terms.
How long we keep data
Contact form messages are retained for up to 12 months. If you become a client, data related to the engagement is kept for at least 7 years to meet standard accounting and legal record-keeping requirements. Analytics data is retained according to the settings configured in our analytics account, typically 14 months.
When data is no longer needed and no legal obligation requires us to retain it, it is securely deleted.
How we protect your data
All data in transit is encrypted via HTTPS/TLS.
Access to client files and records is restricted to authorized personnel only.
We review our data handling practices periodically and update them when the nature of our services changes.
In the event of a data breach that may affect your rights, we will notify affected individuals promptly and report to relevant authorities where required by law.
Your rights
Access: You may request a copy of the personal data we hold about you.
Rectification: If your data is inaccurate or incomplete, you have the right to have it corrected.
Erasure: You may request deletion of your personal data, subject to legal retention requirements.
Portability: Where applicable, you may request your data in a commonly used, machine-readable format.
Objection: You may object to processing based on legitimate interest. We will assess whether our legitimate interest overrides your objection.
Withdraw consent: Where processing relies on consent (such as analytics cookies), you may withdraw that consent at any time.
To exercise any of these rights, please use the contact form at contact.html. We will respond within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: Avoid filling out contact forms, account registrations, or any data-submitting features. Disable cookies through your browser settings (see our Cookie Policy for more details). Contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.